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Terms & Conditions

Welcome to TejGlam. These Terms & Conditions ("Terms") govern your access to and use of https://tejglam.in. By using our website or placing an order, you agree to be bound by these Terms.

1. General

TejGlam is an online store offering fashion jewellery and related accessories. We reserve the right to modify these Terms at any time without prior notice. Continued use of the website after any changes constitutes your acceptance of the updated Terms.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

  • The information you provide is accurate, complete, and up to date.

3. Products

We make every effort to display product images, colours, descriptions, and specifications accurately. However, due to differences in screen settings and photography, the actual product colour or appearance may vary slightly from the images shown.

4. Pricing

All prices displayed on the website are in Indian Rupees (INR) and are subject to change without prior notice.

If a pricing or product information error occurs, TejGlam reserves the right to cancel or refuse any order placed for that product.

5. Orders

All orders are subject to acceptance and availability.

We reserve the right to:

  • Accept or reject any order.

  • Cancel orders due to pricing errors, stock unavailability, suspected fraud, or incorrect customer information.

If payment has already been received for a cancelled order, the eligible amount will be refunded in accordance with our Refund Policy.

6. Payment

We accept secure online payments through approved payment gateway providers. Cash on Delivery (COD) is available for eligible locations.

Orders will be processed only after payment confirmation, except for eligible COD orders.

7. Shipping

Orders are shipped across India through our logistics partners.

Estimated delivery times are provided for convenience and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

8. Return & Exchange

  • Returns are not accepted.

  • Exchange is not available.

Please review product details carefully before placing your order.

9. Cancellation

Orders may be cancelled only before they are packed or shipped. Once an order has been dispatched, cancellation requests cannot be accepted.

10. Intellectual Property

All content on this website, including logos, product images, text, graphics, designs, and trademarks, is the property of TejGlam or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. Limitation of Liability

TejGlam shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this website or the purchase of products, except where required by applicable law.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts in Nashik, Maharashtra.

13. Contact Us

TejGlam

Website: https://tejglam.in

Email: chetansonar222@gmail.com

Phone: +91 9975561141

Address:

Saibhakti App.,
Khutwad Nagar,
Nashik, Maharashtra – 422008,
India.

For any questions regarding these Terms & Conditions, please contact us using the details above.

Cancellation Policy

Thank you for shopping with TejGlam. Please read our Cancellation Policy carefully before placing an order.

1. Order Cancellation by Customer

Customers may request cancellation only before the order has been packed or shipped.

Once an order has been packed, dispatched, or handed over to the courier partner, it cannot be cancelled.

Cancellation requests can be made by contacting our customer support through email or phone.

2. Cash on Delivery (COD) Orders

For Cash on Delivery (COD) orders:

  • TejGlam reserves the right to contact the customer for order confirmation before dispatch.

  • Orders may be cancelled if the customer is unreachable or fails to confirm the order.

  • Repeated refusal to accept COD orders may result in the customer's COD facility being permanently blocked.

3. Prepaid Orders

For prepaid orders cancelled before dispatch, the eligible refund will be processed to the original payment method within 10–15 working days.

If the order has already been dispatched, cancellation requests will not be accepted.

4. Cancellation by TejGlam

TejGlam reserves the right to cancel any order at its sole discretion for reasons including but not limited to:

  • Product out of stock

  • Pricing or technical errors

  • Payment verification issues

  • Suspected fraudulent or unauthorized transactions

  • Incomplete or incorrect customer information

  • Operational or logistical constraints

If payment has already been received, the eligible refund will be processed within 10–15 working days.

5. Refused Deliveries

If a customer refuses to accept a prepaid or COD order without a valid reason, TejGlam reserves the right to:

  • Cancel future orders.

  • Restrict or permanently disable the Cash on Delivery (COD) option for that customer.

  • Refuse future service in cases of repeated misuse.

6. Non-Cancellable Orders

Orders cannot be cancelled after:

  • The order has been packed.

  • The order has been shipped.

  • The order is out for delivery.

  • The order has been successfully delivered.

7. Contact Us

For cancellation requests or related queries, please contact us:

TejGlam

Website: https://tejglam.in

Email: chetansonar222@gmail.com

Phone: +91 9975561141

Address:
Saibhakti App.,
Khutwad Nagar,
Nashik, Maharashtra – 422008, India.

Our customer support team will make every reasonable effort to assist you as quickly as possible.

Shipping & Delivery Policy

Effective Date: July 16, 2026

Thank you for shopping with TejGlam. We are committed to delivering your orders safely and on time across India. Please read our Shipping & Delivery Policy carefully.

1. Shipping Coverage

TejGlam currently delivers products across India.

Delivery availability depends on the serviceability of your PIN code and our courier partners.

2. Order Processing

  • Orders are processed within 1–3 business days after order confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During festivals, sales, or other peak periods, processing times may be slightly longer.

3. Estimated Delivery Time

Estimated delivery time after dispatch:

  • Metro Cities: 2–5 Business Days

  • Other Cities & Towns: 3–7 Business Days

  • Remote Locations: 5–10 Business Days

Delivery timelines are estimates only and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges (if applicable) will be displayed at checkout before you complete your purchase.

From time to time, TejGlam may offer free shipping on selected products, orders, or promotional campaigns.

5. Cash on Delivery (COD)

Cash on Delivery (COD) is available for eligible PIN codes across India.

TejGlam reserves the right to disable COD for certain locations, products, or orders at its sole discretion.

6. Order Tracking

Once your order has been shipped, you will receive a tracking ID and courier details via SMS, email, or WhatsApp (where available).

Customers can use the tracking information to monitor the shipment status.

7. Delivery Attempts

Our courier partners may make multiple delivery attempts.

If delivery cannot be completed due to:

  • Incorrect address,

  • Incorrect phone number,

  • Customer unavailable,

  • Refusal to accept the order,

the package may be returned to TejGlam.

Any reshipping charges, where applicable, may be borne by the customer.

8. Address Accuracy

Customers are responsible for providing accurate:

  • Name

  • Mobile Number

  • Complete Delivery Address

  • PIN Code

TejGlam shall not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

9. Damaged Package

If you receive a package that appears damaged or tampered with:

  • Do not accept the package if it is visibly opened or severely damaged.

  • Contact TejGlam immediately.

If you accept the package and later discover a damaged, missing, or incorrect product, you must:

  • Report the issue within 24 hours of delivery.

  • Provide a continuous, clear, and unedited unboxing video recorded from the moment the sealed package is opened.

  • Submit clear photographs of the package and product.

Claims submitted without the mandatory unboxing video will not be accepted.

10. Delays Beyond Our Control

Delivery delays caused by natural disasters, strikes, public holidays, government restrictions, courier operational issues, or any force majeure event are beyond TejGlam's control. We appreciate your patience in such situations.

11. Contact Us

For any shipping or delivery-related questions, please contact us:

TejGlam

Website: https://tejglam.in

Email: chetansonar222@gmail.com

Phone: +91 9975561141

Address:
Saibhakti App.,
Khutwad Nagar,
Nashik, Maharashtra – 422008, India.